Shipping & Delivery
At Jardina we are all about creating high quality products with the lowest possible price tag, delivered to you in the ideal way- for free! Always.
Free Shipping:
We are pleased to offer free standard shipping on all furniture orders.
Shipping Locations
1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
2. We do not deliver to FPO, APO, and PO Box addresses.
Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
Cancellation
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
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Shipping Methods
Most orders are shipped out via UPS or USPS or FedEx. Some overweight and oversized items will be shipped by truck.
Curbside Delivery
Curbside delivery means that the shipper will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house. This would not include bringing the pallet up to, into, or around the back of the residence. If your home is not accessible by a semi-trailer or you need to discuss alternative delivery options, please notify the Customer Experience Team by replying to your receipt or by emailing service@jardina.com.
Jardina will prep your order in our warehouses in CA, GA and will send you tracking information via email when it ships from our warehouses. When the local company receives your furniture they will contact you to schedule a delivery time that will take place in a 4-hour delivery window. If unable to get in contact with you, the carrier may attempt to deliver the product without an appointment.
Lightly Assembled – Some of our furniture requires light assembly. Don't hesitate to contact us if you have any product-specific assembly questions.
Standard Ground Parcel Shipping
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Standard ground parcel deliveries, do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.
Shipping & Delivery Estimates
- Total Delivery Time = Handling Time + Shipping Time
- If your order contains multiple boxes, they will be shipped seperatly.
- Standard Ground Parcel Shipping orders typically take 1-4 business days to process and in-stock items will usually be delivered 3-5 business days from the date that they ship (depending on origin and destination).
- In stock items shipping via Curbside Delivery usually take a bit longer to process than regular ground shipments. Because freight carriers may have to coordinate with many manufacturers to fill their trucks, it may be 7-10 business days before your order is picked up at the warehouse and another 7-10 business days to deliver it to you. Freight carriers will contact you a few days in advance to schedule a delivery date and time frame.
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Order Processing Time:
We strive to process and prepare your order for shipment within 1-4 working days from the date of purchase. Please note that order processing time does not include weekends or public holidays.
Order Cutoff Time:
The cutoff time is 2 am PST (Pacific Standard Time) every day. Orders received after the cutoff time will be processed on the following working day. (Subject to order settlement time)
Shipping Time:
Once your order has been processed, it will be shipped to your designated delivery address. Shipping time may vary depending on your location and the shipping carrier. Generally, you can expect your furniture to be delivered within 3-5 working days from the date of shipment.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Tracking Orders:
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can monitor the progress of your delivery through our website or the shipping carrier's tracking system.
If you have ordered multiple items with different delivery destinations, you may receive separate order shipments.
Item damaged in transit
Jardina takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Jardina shipping facility to homes or businesses. If the item is damaged in transit, please contact service@jardina.com to apply for a replacement, a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.), take the digital photographs and provide Jardina with proof of the damage in detail as this will assist us in processing your order. For more information, please check our return policy.
Additional shipping options, such as white-glove delivery, may be available for certain products at an additional cost. Please contact service@jardina.com for details.
Tax Policy:
Our online store follows a tax policy that exempts customers from paying sales tax.
Please note that tax regulations are subject to change.
For any inquiries or assistance regarding taxes, please contact our customer support team.
